Ransomware is a constant threat looking over our shoulders, and it sounds like internet criminals have once again upped the ante. Now that this business has become so very lucrative, cyber crooks have taken it upon themselves to provide a support page to affected victims.
The way these support pages works is to guide affected users through the payment protocol. The majority of ransomware infections require victims to pay a fee in Bitcoin, and a lot of people have trouble with obtaining cryptocurrency. A service desk for victims has been created by the developers of CryptoWall and Cryptolocker to make this process a bit easier. Apparently, they have been doing so since early January of 2016.
Bitcoin Ransomware Developers Become Helpful
There are quite a few benefits for victims to have these support pages at their disposal. One user even mentioned negotiating a lower price to restore file access, after one-to-one communication with one of the criminals. But there are some benefits to the criminals as well, as they can increase the payment rate for their victims.