econotimes.com / September 4, 2015 4:21 AM GMT
Instead of refunding the customers of the double billing “glitch”, Coinbase, a bitcoin wallet and exchange company headquartered in San Francisco, has decided to credit the affected accounts with bitcoin. The company received several complaints from its customers that it was charging twice for each bitcoin order placed, as reported by AltcoinPress.
Dear valued Coinbase customer,
Coinbase recently discovered that some purchases placed between 8/28 and 9/1 have been mistakenly duplicated. Your bank account may have been charged twice for a single buy order as a result. We identified your account as one of those affected, and we sincerely apologize for any inconvenience this caused you.