There has been a growing realization across medical circles that patient engagement is crucial in health management and for the general well-being of people. With that said, there isn’t much clarity about what patient engagement might entail. Several healthcare providers have tried to apply their own ideas of enhancing patient engagement, often overworking their limited staff and exhausting their financial resources in the process. They either end up giving up on the idea altogether or only carry it forward haphazardly.
The contemporary healthcare landscape is marked by no-shows, the lack of patient engagement or unsustainable attempts at it, poor survey response rates, and fraudulent insurance claims and billing errors. In such a setting, Healthereum brings a blockchain-based solution to tackle healthcare’s biggest challenges. Healthereum is a platform that will bind provider-patient and hospital-patient interaction into smart contracts, improve accountability, promote healthy behavior, offer two-way communication, and verify services—all in one.
Gamification of Appointments
Healthereum makes ingenious use of Ethereum blockchain technology that enables healthcare providers to give out HEALTH tokens through HELIO Syndicate to patients who show up to their appointments and/or complete the gamified tasks on the platform. These tokens can then be used for health benefits from their healthcare providers, hence enabling the full cycle of healthcare blockchain experience.
This experience helps to incentivize responsible behavior from the patient’s end which can save the healthcare industry billions in no-show costs. The whole patient and healthcare provider engagement system have been gamified using digital tokens (HEALTH tokens). If a patient shows up to their appointment date, they get the provider’s tokens, while in the case of a patient no-show, the provider gets the patient’s tokens.
Care Quality Questionnaires
Since healthcare provision is essentially a service, the surveys and the quality of the responses recorded are vital for service improvement. In the past two decades, surveys have been the primary means to gauge the quality of service being provided in the healthcare sector. They have served as effective tools to recognize any faults in the service provision and devise a remedial course of action.
Surveys, therefore, can open effective lines of communication between the doctor and the patient, and help enhance the patient’s visits to the doctors leading to greater satisfaction.
This extremely important aspect of the healthcare experience has been made easier by Healthereum, which brings the doctors and the patients onto this blockchain-based platform. The patients can be sent a survey which can easily be completed from their mobile device. Healthereum uses blockchain technology which ensures security, data integration, and real-time updates. Furthermore, it allows the monetization of the patient’s information and facilitates the use of tokens to incentivize survey completion. The patients can also use these surveys to rate their doctor.
Patient Messaging is Tailored to the Diagnoses
Healthereum allows doctors to send messages and interact with their patients beyond the clinic—something that had been unsustainable for the longest of times. The platform allows doctors to send very specific and targeted messages to different patients. For example, an arthritis patient shall not be spammed by messages directed towards diabetic patients or heart patients. Blockchain technology allows for such precision. The patient is also given the ability to respond with a “got it” message. Furthermore, Healthereum allows automated messages to be sent on a delivery schedule that is pre-set by the doctor. This frees up staff resources and also saves the doctors time.
Patient Verification of Superbill
Every year, insurance claims worth trillions of dollars are spent on health with billions of dollars lost to fraudulent claims and billing errors. Medicare fraud and abuse are some of the contemporary woes of the healthcare industry with studies suggesting that up to 40% of healthcare data are marred by errors and misleading information. This includes everything from false diagnosis to treatment that was never really provided, in an attempt to avail high insurance claims.
A number of honest healthcare institutions and healthcare providers are greatly affected by the fraudulent activity of a few bad actors. Healthereum provides a potent solution to this with its superbill verification mechanism using blockchain technology. The superbill is a document that is sent to insurers to claim money for healthcare services. Prior to sending, the patient will confirm or dispute the claim, thus reducing insurance fraud.
Final Thoughts
To sum it all up, Healthereum makes innovative use of blockchain technology to provide a practical solution to some of the most common challenges of today’s healthcare system. Healthereum takes on a number of different challenges from no-shows and lack of patient engagement to insurance frauds and poor survey responses, enhancing patient-doctor interaction, ensuring accountability, and improving the overall quality of healthcare.
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